Terms & Condition

Privacy Policy

Booking Confirmation:

             All taxi bookings must be confirmed via call, message, or email. Advance booking is recommended to ensure availability.

Cancellation Policy:

             Cancellations made within 24 hours of the scheduled pick-up time will incur a cancellation fee of 50% of the booking amount. No-shows or cancellations made within 1 hour of the pick-up will be charged in full.

Waiting Time:

             A grace period of 15 minutes will be allowed at the pick-up location. After the grace period, a waiting charge of ₹100 per 15 minutes will be applied.

Payment Terms:

            Payment can be made in cash or via digital payments (UPI, credit/debit cards). Full payment must be completed upon reaching the destination.

Extra Charges:

             Additional charges may apply for night travel (10 PM to 6 AM), extra luggage, and tolls or parking fees, which will be payable by the customer.

Behavior and Conduct:

            The driver has the right to refuse service if the customer is under the influence of drugs, alcohol, or behaving inappropriately.

Safety Measures:

            Passengers must wear seat belts at all times. The company is not liable for any fines or penalties due to non-compliance with safety regulations.

Liability:

            Samra Taxi Service is not responsible for any loss, damage, or delay caused by road conditions, traffic, accidents, or unforeseen circumstances.

Consent

             By using Samra Taxi Service, you consent to the collection and use of your personal information as outlined in this privacy policy.

Luggage and Personal Items

            Passengers are responsible for their belongings. The company is not liable for any lost or damaged personal items.

Route Alterations

            Any changes to the pre-booked route or additional stops must be communicated in advance and may incur extra charges based on the distance and time required.